THE DETERMINANTS OF CUSTOMER LOYALTY IN SHARIA BANK IN JAMBI WITH ISLAMIC APPROACH
Abstract
Keywords
Full Text:
PDFReferences
East, F., Jumaev, M., & Hanaysha, J. R. M. (2012). Impact of Relationship Marketing on Customer. Far East Journal of Psychology and Business, 6(3), 36–55.
Ghozali, I. (2011). Structural Equation Modeling Metode Alternatif dengan Partial Least Square. Semarang: Universitas Diponogoro.
Hair, J. F., Babin, W. C., Black, Anderson, & Tathan, R. L. (2016). Multivariate Data Analysis. New Jersey: Prentice-Hall, Inc.
Hasan, H., Kiong, T. P., & Ainuddin, R. A. (2014). Effects of Perceived Value and Trust on Customer Loyalty Towards Foreign Banks in Sabah, Malaysia. Journal of Relationship Marketing, 7(4), 1425–1436.
Keisidou, E., Sarigiannidis, L., Maditinos, D. I., & Thalassinos, E. I. (2013). Customer Satisfaction, Loyalty and Financial Performance: A Holistic Approach of the Greek Banking Sector. International Journal of Bank Marketing, 31(4), 259–288.
Kotler, P., & Amstrong, G. (2007). Dasar-dasar Pemasaran. Jakarta: PT.Indeks. Koupai, M. R., Alipourdarvish, Z., & Sardar, S. (2015). Effects of Trust and Perceived Value on Customer Loyalty by Mediating Role of Customer Satisfaction and Mediating Role of Customer Habit Case Study: Agricultural Internet Bank Cus, Advanced Social, 2(1),
–112.
Kurniawan, I., & Shihab, M. S. (2015). Pengaruh Nilai Nasabah, Kualitas Pelayanan, dan Kualitas Hubungan terhadap Kepuasan
Nasabah Serta Implikasinya Terhadap Loyalitas Nasabah Bank Syariah Mandiri. Jurnal Manajemen dan Bisnis Sriwijaya, 13(2), 199–216.
Kusumasitta. (2014). Relevansi Dimensi Kualitas Pelayanan dan Kepuasan Pelanggan Bagi Pengunjung Museum di Taman Mini Indonesia Indah. Jurnal Manajemen dan Pemasaran Jasa, 7(1), 153–176.
McDougall, G. H. G., & Levesque, T. (2000). Customer Satisfaction with Services: Putting Perceived Value Into the Equation. Journal
of Services Marketing, 14(5), 392–410.
Miftah, A. A. (2011). Peranan Perbankan Syari’ah dalam Memajukan Perekonomian di Jambi. Innovatio, 10(2), 225–241.
Mowen, J. C., & Minor, M. (2001). Consumer Behavior: A Framework. New Jersey: Prentice Hall.
Sánchez, J., Callarisa, L., M. Rodríguez, R., & Moliner, M. A. (2006). Perceived Value of Purchase of a Tourism Product. Tourism Management, 27(3), 394–409.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill Building Approach. New Jersey: John Wiley & Sons.
Sugiyono. (2014). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R & D. Bandung: CV. Alfabeta.
Tumbel, A. (2016). Pengaruh Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah pada PT. Bank BTPN Mitra Usaha. Jurnal LPPM
Bidang Ekososbudkum, 3(1), 64–79.
Unidha, M. (2017). The Effect of Service Quality on Trust and Loyalty for Giant Customers in Malang City. Arabian Journal of Business and
Management Review, 7(5), 1–5.
Wu, B. (2005). Maximizing Customer Value Through Knowledge Innovation. Ohio: Bowling Green State University.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1993). The Nature and Determinants of Customer Expectations of Service. Journal of the Academy of Marketing Science, 21(1), 1–12.
DOI: http://dx.doi.org/10.15548/maqdis.v4i2.516
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
View My Stats