An Analysis of the Factors Influencing Student Satisfaction with the Academic Management System (AMS)

Raju Wandira, Ahmad Fauzi

Abstract


This study aims to analyze the factors that influence student satisfaction in using the academic management system. The variables proposed in this study are Perceived Ease of Use (PEU), Perceived Usefulness (PU), Facilitating Condition (FC), and Confirmation (CM) towards Academic Management System Satisfaction (AMSS). Data were obtained through a questionnaire filled out by 300 respondents and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed constructs. The model analysis results show excellent reliability and validity for all constructs, with Outer Loading above 0.70 and Average Variance Extracted (AVE) values above 0.50. The test results reveal that all four variables significantly and positively influence AMSS. The influence of CM on AMSS is the strongest (β=0.415 and p=0.000), followed by FC on AMSS with β=0.246 and p=0.002, PU on AMSS with β=0.183 and p=0.002, and PEU on AMSS with β=0.121 and p=0.020. The structural model has a strong predictive power to explain the variance in AMSS (R2=0.797). Overall, this study concludes that Confirmation becomes the primary factor determining user satisfaction with the academic management system. The practical implications of this study prioritize improving technical support (FC) and meeting user expectations after use (CM) for optimal satisfaction levels.

Keywords


Academic Information System; PLS-SEM; Student Satisfaction

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DOI: https://doi.org/10.15548/jostech.v6i2.12861

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