PENGARUH BEBAN KERJA, LINGKUNGAN KERJA TERHADAP PERILAKU CYBERLOAFING ANGGOTA POLRI SUMBAR DENGAN STRES KERJA SEBAGAI VARIABEL INTERVENING

Abstract

Analyze the effects of workload and work environment on work stress and their impact on cyberloafing behavior among members of the Traffic Directorate of the West Sumatra Regional Police. The study employed a quantitative approach using a survey method, with data collected through questionnaires distributed to 51 officers. Data analysis was conducted using path analysis to examine both direct and indirect effects between variables. The results indicate that workload has a positive and significant effect on work stress. In contrast, the work environment has a negative and significant effect on work stress, suggesting that a supportive work environment can reduce stress. Work stress also has a positive and significant effect on cyberloafing behavior, indicating that officers experiencing higher stress are more likely to engage in cyberloafing. Additionally, workload has a direct positive effect on cyberloafing, whereas the work environment exerts a direct negative effect on this behavior. The findings also identify work stress as a significant mediating variable, bridging the relationship between workload and cyberloafing as well as between work environment and cyberloafing.  The first limitation of this study is that it only collected data from the West Sumatra Regional Police Traffic Directorate (Ditlantas Polri). Future research could survey Polri Traffic Directorates throughout Indonesia. Second, the findings of this study cannot be generalized to all Polri Traffic Directorates. Second, the findings of this study cannot be generalized to all Indonesian National Police Traffic Directorates. This study provides practical contribution for institutional management in designing strategies to control work stress and maladaptive behavior, while also serving as a foundation for developing organizational policies aimed at enhancing overall effectiveness and performance.