Literature Review: The Psychological Impact of AI Usage on Generation Z and Millennials

Umi Nur Kholifah, Konto Iskandar Dinata, Salsa May Sari

Abstract


The phenomenon of artificial intelligence (AI) usage, particularly ChatGPT, has been growing significantly among Generation Z and Millennials. This technology is not only used as an informational tool, but also as a medium for emotional expression, validation, and self-reflection. This study aims to examine the psychological impact of text-based AI interactions on these two digital-native generations. A qualitative method was applied, utilizing literature review and content analysis of social media, especially TikTok. The findings reveal that AI has transformed into a digital catharsis space, often replacing emotional support from real-life social environments. Generation Z tends to develop deeper emotional connections with AI, while Millennials use it more functionally, though emotional engagement still occurs. However, several psychological risks emerge, including emotional dependency, identity dissonance, and weakened interpersonal relationships. In the Indonesian context, this trend also reflects the lack of sufficient emotional support systems, making AI a substitute to fulfill unmet emotional needs. These findings highlight the importance of emotional literacy and digital ethics in fostering healthy human–AI interaction. This study contributes to a deeper understanding of human–AI relationships within the context of mental health and digital psychology.

Keywords


AI, Generation Milenials, Generation Z, Mental Health

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DOI: https://doi.org/10.15548/alqalb.v16i2.12433

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Ruang Jurnal,
Fakultas Ushuluddin dan Studi Agama,
UIN Imam Bonjol Padang
Jl. Kampus 3, Sungai Bangek, Balai Gadang,
Kota Padang, Sumatra Barat
E-mail: [email protected]

 

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