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HUBUNGAN KUALITAS PELAYANAN JASA PENDIDIKAN DENGANKEPUASAN SANTRI PONDOK PESANTREN ALMANAAR BATUHAMPAR
Abstract
quality of educational services and the satisfaction of students at Pondok Pesantren
Al-Manaar Batuhampar. The research method is correlational with a quantitative
approach. The number of samples in this study were 79 respondents using the
Probability Sampling technique in the Simple Random Sampling method. Data
analysis used Rank Spearman correlation with the help of the IBM SPSS 22 application.
The results showed that the quality of educational services has a fairly good
relationship with studentsatisfaction of 31.3% and has a positive relationship. The
positive meaning shows that the better the quality of educational services (X), the
higher the level of student satisfaction (Y). and conversely, the worse the quality of
educational services (X), the worse the level of student satisfaction (Y).
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DOI: https://doi.org/10.15548/p-prokurasi.v5i1.7128
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